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April 13, 2020

To our valued customers,

Now more than ever, we are committed to delivering mission-critical products that help you improve productivity and enhance people’s lives, as well as ensure the wellbeing of our employees and our communities.

We are closely monitoring global and local developments in the COVID-19 pandemic, including health and safety guidelines. We’ve taken steps to keep our employees safe and reduce the spread of the coronavirus, and to continue providing you with the products and service you need during this crisis.

The following measures have been implemented in our worldwide facilities, including our manufacturing plants, which continue to operate:

  • Work from home for non-production employees, equipped with the latest virtual technologies to remain connected and to support customers
  • Personal protection equipment for our production employees with regular monitoring of their health
  • Improved sanitizing procedures, hygienic measures, physical distancing measures, and deep decontamination protocols
  • A ‘no visitor’ policy
  • Non-essential travel suspended

In addition to the actions above, our teams are working with suppliers to keep them informed, to ensure business interruption contingency plans are being implemented, and to help them manage through challenges. Also, our teams are working to mitigate risks associated with logistics and import/export issues. These actions are having a positive impact, and our teams are demonstrating the resiliency and agility to ensure supply continuity.

I am truly proud of how our employees have adapted to this unprecedented situation, and how they have worked together to ensure you receive the very best service and support. We remain your trusted technology partner and we thank you for your business. Please reach out to your Novanta business contacts directly if you have further questions or concerns.

In closing, I would like to share the encouraging words our China team sent to their colleagues in the rest of the world: When people are determined, they can overcome everything.

Kind regards,

Matthijs Glastra
Chief Executive Officer

Click here to view our general response statement.